Terms of service

Welcome to Ronronland, which is provided by LABL PTE. LTD (hereinafter referred to as “Ronronland,” “we,” “us,” or “our”). The following terms and conditions (hereinafter referred to as “Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, constitute a valid and legally binding agreement between you and us. You may use Our Services only if you agree to form this binding Terms with us. If you are considered a minor in your jurisdiction, you may use Our Services only with the consent and under the supervision of your parent or legal guardian, and such parent or legal guardian shall agree to be bound by these terms. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/ or contributors of content.

 

 

1. Products and Services

1.1 Ronronland provides various online and physical features, principally: (a) an artificial intelligence tool that generates three-dimensional (3D) digital models of pet images ("AI Generation Tool"); and (b) the sale of custom, made-to-order 3D-printed pet models and related fulfillment services ("Products"). All Products are sold by Ronronland as the seller of record. The Site, the AI Generation Tool, the Products, and all related features, content, and services are collectively referred to as "Our Services" or the "Services".

1.2 AI Generation Tool

1.2.1 The AI Generation Tool allows you to generate 3D digital models of pet images from images that you voluntarily upload or capture.

1.2.2 THE AI GENERATION TOOL RELIES ON PROPRIETARY ARTIFICIAL INTELLIGENCE MODELS. ALL GENERATED OUTPUT IS PROVIDED FOR YOUR REFERENCE ONLY. You must not treat AI output as professional advice or rely on it for professional, commercial, or other purposes. You are solely responsible for any decision or action you take based on the output, including any consequences arising from the accuracy, reliability, non-infringement, or fitness of the output for a particular purpose. You must use the AI Generation Tool and all AI output in a reasonable and lawful manner and in compliance with these Terms and all applicable laws.

1.2.3 The AI Generation Tool is currently offered free of charge. The fact that any feature is currently free does not waive our right to charge fees for that or any other feature in the future. We may, at our discretion, modify the scope, availability, standards, or pricing of any feature. Where we begin charging for a previously free feature, or otherwise materially change a feature, we will provide notice through the applicable Service interface before the change takes effect. If you decline to pay an applicable fee, you may no longer use the corresponding paid feature.

1.2.4 AI OUTPUT AND ON-SCREEN PREVIEWS ARE ILLUSTRATIVE ONLY AND ARE NOT AN EXACT REPRESENTATION OF THE FINISHED PRODUCT. Because Products are individually 3D-printed, hand-finished, and painted, the finished Product will differ to some degree from the digital model and the preview images in respect of color, tone, surface finish, fine detail, texture, and scale. Colors may also vary depending on your screen settings. Such variation is inherent to this product category and does not constitute a defect.

1.2.5 Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the 3D digital model generated from your User Content for your own personal, non-commercial purposes. You may not sell, license, or commercially distribute the generated model or files, or use them to develop, train, or improve any artificial intelligence model or competing product. We and our licensors retain all right, title, and interest in and to the AI Generation Tool, the underlying models and technology, and any templates, rigs, or pre-existing assets used to produce the output.

1.3 Custom Products and Fulfillment

1.3.1 To fulfill your desire to keep the 3D model of your beloved pet, we offer custom, made-to-order 3D-printed pet model Products and delivery services. These Products are self-operated by Ronronland.

1.3.2 When you place an order, you must ensure that the recipient and shipping information you provide is true, complete, accurate, and current. You understand and agree that the Products you purchase are to be received and inspected by the recipient you designate, and that you are solely responsible for any loss caused by inaccurate recipient information.

1.3.3 You should inspect the Product upon delivery. If you discover that a Product (including packaging) is damaged, defective, or missing items, please contact Ronronland customer support at the first opportunity, and in any event within seven (7) days of delivery, and provide clear photographs of the affected Product together with the corresponding order number so that we can assist you. Where we confirm that a Product was damaged in transit, is materially defective, materially fails to conform to the order you placed, or is missing items, we will, at our option and at no further cost to you, replace the Product or refund the amount you paid for it. This is your exclusive remedy in respect of such Products, without prejudice to any rights you may have under applicable law that cannot be waived.

1.3.4 YOU UNDERSTAND AND AGREE THAT, BECAUSE EACH 3D-PRINTED PET MODEL PRODUCT IS CUSTOM-MADE AND PERSONALIZED TO YOUR SPECIFICATIONS, ALL SALES ARE FINAL ONCE PRODUCTION OF YOUR ORDER HAS COMMENCED. You may cancel your order and receive a full refund by contacting customer support within two (2) hours after your payment is confirmed, provided that production has not yet commenced. After that point, Custom Products are not eligible for cancellation, return, or refund on the basis of a change of mind, except as provided in Section 1.3.3 (damaged, defective, or non-conforming Products) or as otherwise required by applicable law.

1.3.5 THE 3D-PRINTED PET MODEL PRODUCTS ARE DECORATIVE COLLECTIBLES AND DISPLAY ITEMS INTENDED FOR ADULTS. THEY ARE NOT TOYS, AND ARE NOT DESIGNED, MARKETED, OR INTENDED FOR USE BY CHILDREN UNDER 15 YEARS OF AGE. By purchasing a Product, you acknowledge and agree that the Product is intended solely for decorative and display purposes by an adult, that you will not provide it to a child as a toy, and that you assume all responsibility for keeping the Product away from children and using it as intended. Nothing in your purchase creates any representation or warranty that the Product complies with children's product safety requirements, because the Products are not children's products.

1.3.6 Ronronland products may include 3D-printed components made from resin. These products are designed exclusively for decorative and personal lifestyle use. Some individuals may experience skin sensitivities or allergic reactions. Possible reactions may include irritation, redness, or discomfort during or after contact with resin surfaces. By purchasing from Ronronland, you acknowledge that you understand this risk. If irritation occurs, discontinue use immediately and consult a medical professional if necessary. Because individual sensitivity to resin is not a defect in the Product, an allergic reaction or skin sensitivity is not, by itself, grounds for a refund or free exchange, except where a refund or other remedy is required by applicable law. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence. Products containing resin may include small parts and should be kept away from children and pets due to potential choking hazards.

 

2. Orders, Pricing, and Payment

2.1 Prices, product descriptions, and availability are shown on the applicable Service interface and may change at any time before you place an order. We use commercially reasonable efforts to display accurate information but do not warrant that descriptions, pricing, or other content are error-free.

2.2 Your submission of an order is an offer to purchase. We may accept or decline any order, and we may cancel an accepted order (with a refund of amounts paid for the cancelled items) if, for example, the order contains an error, we suspect fraud, or we are unable to fulfill it.

2.3 You authorize us and our payment processors to charge your selected payment method for the total order amount, including applicable taxes and shipping fees. You are responsible for providing valid, authorized payment information. Payments are processed by third-party payment processors (including Shopify Payments and/or any other processor identified at checkout), and we do not store your full payment card details. Where you initiate a chargeback or payment dispute in respect of an order that has been delivered in accordance with these Terms, you remain liable for the amount payable and we may recover that amount together with any reasonable costs we incur.

 

3. Shipping and Delivery

3.1 We arrange delivery through third-party logistics providers to the shipping address you designate. Certain remote areas may be ineligible for delivery due to distance, carrier restrictions, or events of force majeure. Please review the product details and shipping information, or consult customer support, before purchasing.

3.2 YOU ACKNOWLEDGE AND UNDERSTAND THAT, BECAUSE PRODUCTS ARE MADE TO ORDER, PRODUCTION, SHIPPING AND DELIVERY TIMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED. Delivery may be delayed by abnormal weather, force majeure, holidays, split shipments, carrier delays, or other events beyond our reasonable control. Title and risk of loss pass to you upon delivery of the Product to the shipping address you designate. Unless otherwise stated at checkout, any import duties, customs charges, or similar levies are your responsibility.

 

4. Software License and Service Use

4.1 Limited License

Subject to the terms and conditions of these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use Our Services, for so long as you are not barred from receiving Our Services under the laws applicable to you. All rights not expressly granted are reserved by Ronronland. Our failure to enforce any right does not waive that right.

4.2 Prohibited Conduct

You must not use Our Services for any illegal purpose or in violation of any applicable law. When using the Services, you must not, and must not attempt or permit any third party to, engage in any of the following conduct or submit any User Content that falls within any of the following descriptions:

4.2.1 resell, rent, sublicense, or commercially exploit the Services without our prior written authorization;

4.2.2 infringe, misappropriate, or violate any third party's intellectual property, publicity, privacy, or other rights, or disclose another person's private or personal information without authorization;

4.2.3 is defamatory, libelous, fraudulent, deceptive, false, or misleading;

4.2.4 is obscene, pornographic, sexually explicit, or that constitutes or promotes child sexual abuse material (CSAM), the sexual exploitation of minors, or any other content harmful to minors;

4.2.5 is harassing, threatening, abusive, hateful, or that promotes or incites violence, discrimination, or harm against any individual or group based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic;

4.2.6 promotes terrorism, violent extremism, self-harm, or illegal weapons or controlled substances;

4.2.7 contains viruses, malware, or any code, files, or programs designed to interrupt, damage, disable, or limit the functionality of any software, hardware, or communications equipment;

4.2.8 attempt to gain unauthorized access to, interfere with, disrupt, or damage the Services, our servers, networks, or security systems, including through scraping, crawling, bots, port scanning, or accessing data or accounts you are not authorized to access;

4.2.9 reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or trade secrets underlying the Services, except to the extent this restriction is prohibited by applicable law;

4.2.10 use the Services to develop, train, or improve a competing product or service, or to obtain information related to the Services' algorithms;

4.2.11 impose an unreasonable or disproportionately large load on our infrastructure, or circumvent any usage limits, security measures, or access controls;

4.2.12 upload or submit any image or other content depicting an identifiable individual (including any child) without the consent of that individual or, in the case of a child, of their parent or legal guardian, or depicting an animal that you do not own without the consent of its owner; or

4.2.13 engage in any other conduct that seriously infringes our lawful rights.

 

5. User Content, Ownership, and Your Representations

5.1 You retain ownership of the images and other content you upload, submit, or create through the Services ("User Content"). You are solely responsible for your User Content, whether transmitted publicly or privately. You represent and warrant that you own or have obtained all rights, licenses, and consents necessary to upload your User Content and to permit us to use it as contemplated by these Terms; that your User Content does not infringe or violate any third party's intellectual property, privacy, publicity, or other rights; that you own the animal depicted or have the owner's permission; that you have obtained the consent of any identifiable individual appearing in your User Content; and that your User Content does not depict any copyrighted character, trademark, logo, or the likeness of any public figure without authorization.

5.2 You grant Ronronland a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, adapt, create derivative works of, and use your User Content and the AI output derived from it solely as necessary to operate, provide, secure, and improve the Services and to fulfill your orders. WE WILL NOT USE THE CONTENT YOU UPLOAD OR SUBMIT TO TRAIN OUR ARTIFICIAL INTELLIGENCE MODELS, OR TO PROMOTE OR MARKET OUR SERVICES, WITHOUT YOUR EXPRESS, SEPARATE, AND INFORMED CONSENT. We retain and delete User Content in accordance with our Privacy Policy.

5.3 If your User Content or your use of the Services causes Ronronland, another user, or any third party to suffer loss or a claim (including but not limited to damages, settlements, and reasonable attorneys' fees), you agree to bear responsibility for that loss as set forth in Section 10 (Indemnification). We reserve the right, but have no obligation, to review, screen, refuse, or remove any User Content, and to suspend or terminate Services, in accordance with applicable law.

 

6. Intellectual Property

6.1 As between you and Ronronland, Ronronland or its licensors own all right, title, and interest in and to the Services, including all software, technology, code, user interfaces, webpages, text, graphics, images, audio, video, designs, trademarks, logos, and other materials (excluding your User Content), and all associated intellectual property rights, subject to the rights of applicable rights holders.

6.2 The "Ronronland" name, logo, and all related names and marks are trademarks of Ronronland. You may not use them without our prior written permission.

 

7. Privacy

Protecting your information is important to us. Our Privacy Policy describes how we collect, use, store, share, and protect your information. Please review the Ronronland Privacy Policy, which is incorporated into these Terms by reference.

 

8. Disclaimer of Warranties

8.1 THE SERVICES, INCLUDING THE AI GENERATION TOOL, ALL AI OUTPUT, AND ALL PRODUCTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RONRONLAND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8.2 WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, RELIABLE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE ARE NOT RESPONSIBLE FOR LOSSES CAUSED BY EVENTS OUTSIDE OUR REASONABLE CONTROL, INCLUDING VIRUSES, MALWARE, HACKER ATTACKS, EQUIPMENT OR NETWORK FAILURES, OR NATURAL DISASTERS.

8.3 The Services may contain links to, or integrations with, third-party platforms, applications, application programming interfaces (APIs), or software development kits (SDKs). Such links are provided for convenience only and do not constitute any endorsement, warranty, or assumption of responsibility by Ronronland for those third parties or their products or services. Your use of any third-party product or service is subject to that third party's terms, and you assume all associated risk.

 

9. Limitation of Liability

9.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RONRONLAND OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US FOR THE ORDER GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100).

9.2 You are solely responsible for, and Ronronland is not liable for, losses arising from: (a) your use of the Services in a manner that does not comply with these Terms or our published rules; (b) inaccurate contact or recipient information you provide, or your failure to receive notices as a result; or (c) other causes attributable to you.

9.3 Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

10. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Ronronland and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content; (b) your use or misuse of the Services; (c) your violation of these Terms or any applicable law; or (d) your violation of any third-party right, including any intellectual property, privacy, or publicity right.

 

11. Governing Law and Dispute Resolution

If the laws of your country/region require that the Agreement be governed by the local laws of the consumer's country/region, then this Agreement shall be governed by the mandatory laws and regulations applicable in your country/region. Otherwise, this Agreement and any dispute or claim arising out of or relating to this Agreement shall be governed by the laws of Singapore; and any dispute, controversy, or claim arising out of, relating to, or connected with this Agreement (whether in contract, tort, or otherwise), including its existence, validity, interpretation, performance, breach, or termination, shall be submitted to the courts of the place where we are located for litigation.

 

12. Miscellaneous

12.1 Entire Agreement

These Terms constitute the entire legal agreement between you and us governing your use of our Services. Additional rules, policies, guidelines, or notices that we publish for specific features, promotions, or purchases (including any Shipping Policy, Refund and Return Policy, or Acceptable Use guidelines) are incorporated into and form an integral part of these Terms. In the event of a conflict, the more specific terms applicable to a particular feature or purchase will control for that feature or purchase.

12.2 Severability

If any court or arbitrator having jurisdiction over the matter determines that any provision of these Terms is invalid or unenforceable, that provision will be severed from these Terms without affecting the remainder of these Terms. The remaining provisions of these Terms will continue in full force and effect to the maximum extent permitted by applicable law and will remain legally binding and enforceable on you and us.

12.3 No Waiver

Except as otherwise provided in these Terms, no party shall be deemed to have waived any right under these Terms by failing to exercise, or delaying in exercising, that right.

12.4 Headings Have No Legal Effect

The headings in these Terms are for convenience only and have no legal or contractual effect.

12.5 Changes to These Terms. We may modify these Terms from time to time. We will post the revised Terms on the Site with an updated "Last updated" date. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised Terms. The version of the Terms in effect when you place an order governs that order.

12.6 Feedback. If you send us suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit that feedback for any purpose without obligation or compensation to you.

 

13. Contact Us

If you have any questions or concerns about these Terms, or if you wish to exercise your rights, please contact us by email at contact@ronronland.com.