1. Custom Products Return Policy

Because each of our 3D custom products is uniquely personalized based on your pet’s photo, all custom items are non-refundable and cannot be returned or exchanged for non-quality reasons. We appreciate your understanding of the custom crafting process.

2. Quality Issues & Replacement Claims

Your satisfaction is our top priority. If your item arrives damaged, defective, or incorrect, please contact our customer support team at contact@ronronland.com within 7 days of delivery with the following information:

• Clear photos of the damaged outer shipping box showing the shipping label.
• Clear photos of the damaged, defective, or incorrect item received.

Once verified (typically within 3 business days), our team will arrange a free remaking and replacement for your order promptly.

3. Order Modifications & Cancellations

• Within 2 Hours: You may modify your order details or cancel your order for a full refund within 2 hours of completing payment.

• After 2 Hours: Once 2 hours have passed, our design team begins digital modeling and processing. Any cancellation requests submitted after this 2-hour window will incur a 30% crafting & customization fee to cover initial digital processing, materials, and labor costs.